Home › FAQs
Quick answers to the questions Jim's Plumbing Penrith is asked most, covering pricing, guarantees, licensing, and the services we provide across Penrith and Western Sydney. Can't find what you're after? Call 0477 771 185 and ask directly.
Call-out fees, quoting, discounts and payment options.
No, every job starts with a $0 call-out fee, so getting a plumber out to look at a job never costs anything upfront.
Every job is quoted as one fixed price before any work begins, so there are no hourly rates or surprise charges once work is underway.
Eligible senior customers receive a 10% discount on plumbing work, applied on top of the standard fixed pricing.
Afterpay is available on eligible jobs, letting the cost of a larger repair or installation be spread over time rather than paid all at once.
Call the number on this page or send an online enquiry describing the issue, and a fixed quote is confirmed before any work is scheduled.
Where we work and how quickly we can get there.
We're based in Penrith and service homes and businesses across Western Sydney, covering residential, commercial, strata and property management customers.
Yes, a same-day service guarantee applies wherever genuinely possible, particularly for urgent jobs such as burst pipes, blocked drains, or no hot water.
Yes, calls are answered 24 hours a day, so a genuine plumbing emergency doesn't have to wait until regular business hours reopen.
Yes, we work with strata associations and property managers, keeping clear communication with the manager or committee throughout the job.
What we cover, and the brands and materials we use.
Jim's Plumbing Penrith covers general plumbing repairs and installations, gas plumbing, hot water systems, blocked drains, burst pipes and leaking taps, for residential and commercial customers.
Yes, gas work is carried out by a licensed gasfitter, covering appliance connections, hot-water gas fitting, leak detection, and compliance certification.
Hot water installations and repairs use Rheem and Rinnai systems, chosen for consistent quality across residential and commercial jobs.
Yes, we clear blocked sinks, toilets, sewer chokes, and stormwater drains, using camera inspections and hydro-jetting where needed to identify the actual cause.
Yes, burst pipe repairs cover copper, PVC and poly pipe, whether the burst is exposed, underground, or hidden behind a wall or under a slab.
Yes, leaking tap repairs cover washers, cartridges, mixer taps and full tap replacements for kitchens, bathrooms, laundries and outdoor taps.
Materials are supplied by Reece, chosen for consistent quality rather than whatever happens to be cheapest at the time.
Licence checks, the workmanship warranty and consumer law.
Yes, Jim's Plumbing Penrith holds trade licence 399016C with NSW Fair Trading, covering plumbing, drainage and gas work.
Yes, every Jim's Plumbing Penrith job is backed by a lifetime workmanship warranty, so a fault caused by the original work is fixed again at no extra cost.
If the same fault reappears due to the original work, it's covered under the lifetime workmanship warranty and will be fixed again at no extra cost.
No, the lifetime workmanship warranty is an additional promise on top of your statutory consumer guarantee rights under the Australian Consumer Law, which apply regardless.
Some larger jobs, such as pipe relining or replacement, can require a formal inspection under NSW regulations, covered in the NSW plumbing and drainage inspections FAQ.
Trade licence 399016C can be verified directly through Service NSW's licence check tool before any work begins on your property.
Who runs it and how long it has been going.
The business is directed by David Ghannoum, who started as an apprentice straight out of high school and remains personally involved in the day-to-day running of jobs.
Jim's Plumbing Penrith has operated across Penrith and Western Sydney since 2017.
David still attends most jobs himself and stays closely involved in scheduling and quoting, rather than leaving everything to unfamiliar subcontractors.
Still not sure?
Call Jim's Plumbing Penrith on 0477 771 185, backed by a $0 call-out fee, fixed pricing and a lifetime workmanship warranty on every job across Penrith and Western Sydney.
Service Area
Same-day plumbing across Penrith and the surrounding Western Sydney suburbs.
Not sure if we cover your street? Give us a call and we'll let you know straight away.
Need a plumber in Penrith? Jim's is on the way.
